Student Grievance Policy

Last Updated: April 14, 2025

At Tradez, we are committed to providing high-quality courses and training for individuals in the skilled trades. We aim to ensure that every student has a positive learning experience. However, we recognize that issues may occasionally arise. This policy outlines our grievance and refund procedures to address concerns fairly and transparently.

1. Grievance Policy

Purpose

To provide a structured process for students to raise concerns regarding course content, instructor conduct, technical issues, or other aspects of their learning experience.

Steps to File a Grievance

Initial Resolution

Students are encouraged to first address their concerns directly with the instructor or support staff via email. Many issues can be resolved promptly at this stage.

Formal Grievance Submission

If the issue is not resolved, submit your grievance through our contact form or email us at info (at) thetradez.com

Please include:

• Full name
• Course name
• Description of the issue
• Steps already taken to resolve the issue

Investigation and Response

Our process includes:

• Review by Student Support Team within 5 business days
• Acknowledgment of grievance receipt
• Resolution or decision within 10 business days

Appeals Process

1. Request review by Grievance Resolution Committee
2. Final decision issued within 7 business days
3. If unresolved, file complaint with Arizona State Board

Arizona State Board Information: 1740 W. Adams Street, Suite 3008 Phoenix, Arizona 85007 Phone: 602-542-5709 Website: http://ppse.az.gov

Confidentiality

All grievances are handled with strict confidentiality to protect student privacy.

Contact Information

For assistance:

• Contact us at: support (at) thetradez.com
• Phone: (877) 409-6065

We value your feedback and are dedicated to ensuring a supportive learning environment for all students.