Student Grievance and Refund Policy
Last Updated: 01/22/25
At Tradez, we are committed to providing high-quality courses and training for individuals in the skilled trades. We aim to ensure that every student has a positive learning experience. However, we recognize that issues may occasionally arise. This policy outlines our grievance and refund procedures to address concerns fairly and transparently.
1. Grievance Policy
1.1 Purpose
To provide a structured process for students to raise concerns regarding course content, instructor conduct, technical issues, or other aspects of their learning experience.
1.2 Steps to File a Grievance
Initial Resolution
- Students are encouraged to first address their concerns directly with the instructor or support staff via email.
- Many issues can be resolved promptly at this stage.
- If the issue is not resolved, students can file a formal grievance by completing the grievance form available on the website or emailing Contact Us.
- Include the following details:
- Full name
- Course name
- Description of the issue
- Steps already taken to resolve the issue
Investigation and Response
- The grievance will be reviewed by our Student Support Team within 5 business days.
- Students will receive an acknowledgment of their grievance and, if necessary, requests for additional information.
- A resolution or decision will be provided within 10 business days of receiving all relevant information.
Appeals
- If unsatisfied with the outcome, students may request a review by our Grievance Resolution Committee by emailing Contact Us.
- A final decision will be issued within 7 business days of the appeal request.
1.3 Confidentiality
All grievances are handled with strict confidentiality to protect the student’s privacy.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds may be issued under the following circumstances:
Withdrawal Prior to Course Start
- Students who withdraw at least 7 days before the course start date are eligible for a refund for one month of usage.
Technical Issues
- If students are unable to access the course for 48 hours due to verified technical issues caused by our platform.
Instructor Cancellations
- If a course is canceled by Tradez, a full refund will be provided.
Dissatisfaction
- If a student is dissatisfied with the course, they may request a refund within 7 days of the course start date by providing detailed feedback on their concerns.
2.2 Refund Process
Submit Refund Request
- Complete the refund request form on our website or email Contact Us.
- Include the following information:
- Full name
- Course name
- Reason for the refund request
- Payment receipt or transaction details
Review and Decision
- Refund requests are reviewed within 5 business days.
- Students will be notified of the decision and, if approved, the refund amount.
Refund Timeline
- Approved refunds will be processed within 10 business days and issued to the original payment method.
2.3 Non-Refundable Items
- Study materials or tools purchased separately
- Courses where more than 25% of the content has been accessed
For grievances, refunds, or further assistance, please contact us:
We value your feedback and are dedicated to ensuring a supportive learning environment for all students. Thank you for choosing Tradez for your skilled trades training.